Legal policies

1Service deposits and milestones

• •Some payments may be deposits or milestone payments. These are used to reserve capacity and begin work.
• •Refund eligibility depends on whether work has started and how much has been delivered.

2When refunds may be issued

• •
  Duplicate payment: If you accidentally pay twice for the same invoice, we will refund the duplicate amount.
• •
  Non-delivery: If DoPay fails to begin the agreed work within a reasonable time and does not remedy after notice, a refund may be issued for the undelivered portion.
• •
  Partial delivery: If only part of the agreed scope is delivered, refunds may be prorated for the undelivered portion.

3When refunds are generally not available

• •Completed work that matches the agreed scope and acceptance criteria.
• •Delays caused by missing requirements, delayed feedback, or third-party dependencies outside DoPay's control.
• •Change-of-mind after work has started (unless required by applicable law).

4How to request a refund

1. Email support@dopay.example with your invoice/payment reference, reason, and any supporting context.
2. We may request additional information to validate delivery status and scope.
3. If approved, refunds are processed back to the original payment method.

5Timing

If a refund is approved, processing time depends on the payment method and bank. Many card refunds take 5–10 business days to appear on your statement.

6Chargebacks (disputes)

If you file a chargeback, your bank will investigate. Please contact DoPay first so we can resolve the issue and avoid delays. DoPay may submit evidence such as delivery logs, communications, and work artifacts.